2021 Annual Service Plan
We are building on our 5-Year Service Plan & 10-Year Outlook
In 2019, the TTC developed its first-ever 5-Year Service Plan & 10-Year Outlook. This plan – which we developed in consultation with stakeholders and the public – provides a transparent blueprint for continuous service improvements.
How we’re adjusting during COVID-19
The COVID-19 pandemic has impacted many lives and many of the services people rely on, including the TTC. A significant decline in ridership, significant decline in revenue, changing public priorities, and reduced public confidence in the safety of public transit are just some ways COVID-19 has affected us. In response, the TTC has implemented a number of emergency actions, including (but not limited to):
Making face masks mandatory (as of July 2)
Providing hand sanitizer to customers at subway stations
Reducing some service to meet reduced demand and save on operating costs
Providing PRESTO credits for March and April monthly pass holders
COVID-19 is also influencing the service initiatives in the 2021 Annual Service Plan and our consultation approach. We remain committed to sharing and seeking feedback from stakeholders and the public. However, the need to consider public health and to plan in an ever-shifting context meant consultation took place in a shorter window and through a different set of tools. You can learn more about the process below.
The 2021 Annual Service Plan
While the emergency response actions we’ve taken are important part of adjusting to the public health crisis, we also know it’s critical to think beyond the immediate term. The 2021 Annual Service Plan is an important part of that work.
Several factors influenced the 2021 Annual Service Plan, including:
Goals and objectives from the 5-Year Service Plan & 10-Year Outlook
New operating constraints (reduced ridership and revenue)
Public health guidance
Public and stakeholder consultation
Changing customer values and priorities (results from the customer satisfaction and preference surveys)
Technical analysis and operational insights
The 2021 Annual Service Plan consultation process
One of the commitments we made when we developed the 5-Year Service Plan & 10-Year Outlook was to consult stakeholders and the public annually to inform the development of detailed Annual Service Plans. These consultations focused on refining the actions in the 5-Year Service Plan and addressing any changes that may have occurred.
Consultation on the 2021 Annual Service Plan followed a three-round process.
The first round, in June-July 2020, consisted of a customer preferences survey. The purpose of this survey was to learn how our customer’s priorities have changed so we can make sure the 2021 Annual Service Plan is based on an up-to-date understanding.
The first part of the second round launched in August to survey customers about bus service options for RapidTO. The second part took place in September-October and included stakeholder consultation (through a virtual meeting) and public consultation (using an online survey) on other Annual Service Plan initiatives. This round of consultation drew on the customer preferences survey results and focused on the emerging priorities and service initiatives for the 2021 Annual Service Plan.
The second round also included a youth-led engagement which consisted of a diverse team of four youth from Neighbourhood Improvement Areas in the east and west ends of the city where bus routes continued to have high ridership during the COVID-19 pandemic. The TTC undertook this new initiative in the public consultation process to reach out to customers who are traditionally underrepresented in the public engagement process, but are also more likely to be affected by transit service changes. The youth engagement work was a paid work and skill development opportunity in which the youth team designed, delivered, and documented an engagement process seeking feedback from their local communities about select 2021 ASP initiatives they considered most important.
The third round took place in November 2020. It included a second stakeholder consultation that focused on the proposed final recommendations for the 2021 Annual Service Plan.
Round 2 consultation reports
In September 2020, we held two Stakeholder Meetings to share and seek feedback on the emerging priorities and service initiatives for the 2021 Annual Service Plan. Read the workshop summaries for the afternoon session and the evening session.
Between August and October 2020, two public surveys were conducted to share and seek feedback about RapidTO. Read the survey results for the Eglinton East Priority Bus Lane and the Jane Street Priority Bus Lane.
Between September and October 2020, a public survey was conducted to share and seek feedback on the emerging priorities and service initiatives for the 2021 Annual Service Plan. Read the survey results.
In October 2020, the youth engagement team consulted their local communities about select 2021 ASP initiatives. Read the youth engagement team reports.
Round 3 consultation reports
In November 2020, we held two Stakeholder Meetings to share and seek feedback on the final Draft 2021 Annual Service Plan. Read the workshop summaries for the afternoon session and the evening session.
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