The Customer Satisfaction Survey measures customer satisfaction with TTC service performance on a number of key attributes. Survey Respondents rate the quality of key aspects of TTC service, and also for each mode they used on their last trip. The TTC uses the results as input to assess current service/initiatives, and to identify priorities for future action.

2013 Customer Satisfaction Survey

We measured customer satisfaction with TTC service performance in the first and second quarter of 2013.

2012 Customer Satisfaction Survey

Customers rated the quality of key aspects of TTC service in 2012 for buses, streetcars, and subway/SRT service.