Wheel-Trans
TTC's specialized transit service
What’s new at Wheel-Trans
TTC Wheel-Trans Public Consultation, April 2018
TTC employees will provide an update and feedback on the Wheel-Trans 10-Year Strategy with a focus on customer experience.
Details will also be available on the Family of Services Pilot, Access Hubs and the Community Bus pilot routes. Participants will have an opportunity to ask questions and provide input on each of these initiatives.
Support services will be available at each location:
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Captioning
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Attendant
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Interpreter (ASL)
North York: April 30, 2:30 - 4:30 + 6:30 - 8:30pm (CANCELLED)
North York Memorial Community Hall, Burgundy RoomAccessible via 5 Park Home Avenue, Toronto, ON, M2N 6M1
Transit: Line 1, North York Centre Station
Occupational Science & Occupational Therapy University of Toronto
Are you a new user of Wheel-Trans, Transhelp or Mobility Plus?
Have you had a brain injury (non-physical)?
You may be eligible for a research study!
We would like to interview individuals who have started using Wheel-Trans, Transhelp, or Mobility Plus since January 2017.
We would like to know about your experiences with getting around the community.
The interview will take approximately 1 hour at a location convenient to you. Remuneration will be provided for study participation.
Eligible persons:
On-going problems with ability to remember and/or learn
Started using Wheel-Trans, Transhelp, or Mobility Plus after January 1st 2017
Participation is confidential!
For more information, please call 416-946-3724 or e-mail tsering.wangmo@mail.utoronto.ca
Community Bus Information Sessions
The TTC is hosting information sessions about the 400 Lawrence Manor and 404 East York Community Bus service. You are invited to join us to learn more about this fully accessible and convenient neighbourhood bus service.
Let’s help plan your Family of Services Trip
With TTC’s Family of Services, Wheel-Trans customers have access to more independent and flexible travel options. Customers can book Wheel-Trans trips that connect to accessible subway stations and select bus stops across the city. Whether you are a customer who has been approved for Wheel-Trans service with conditional eligibility or if you are a Wheel-Trans customer who likes to take conventional transit (bus, Community Bus, subway, streetcar) Wheel-Trans staff can plan your entire journey. Learn more about Family of Services.
Family of Services Pilot now includes connections to bus stops
Wheel-Trans customers can now book trips to select conventional bus stops across the city as part of the Family of Services Pilot. The thoughtfully selected stops are along five designated routes: 29 Dufferin, 85 Sheppard East, 84 Sheppard West, 95 York Mills and 97 Yonge. Connecting Wheel-Trans customers to bus stops is an important milestone along the TTC’s journey to provide Wheel-Trans customers with more independent and flexible travel options. Learn more.
Use of video on Wheel-Trans
All Wheel-Trans buses are equipped with cameras and video recording systems. The information and images collected by these systems may be used as part of the eligibility re-assessment process. This information is communicated to the public by:
- Decals on Wheel-Trans vehicles
- Personal information and privacy statement in the Wheel-Trans Application Form, Appeal Form, Customer Welcome Package and ttc.ca
Contact Wheel-Trans
Customer Service
416-393-4111
TTY Line
416-393-4555
Reservations
416-393-4222
Book Trips Online
this link will open the Wheel-Trans booking site in a new window
Documents
Handbook for Accessible Travel
(PDF 1.3 MB)
Wheel-Trans eligibility application
(PDF 550 KB)
Wheel-Trans service summary
(PDF 175 KB)
Mobility on the TTC
Watch our YouTube video about using mobility devices on the conventional TTC system. This external link will open in a new window.
Support Person Assistance Card
Learn about the support person assistance card.