Be scent aware. Please avoid the use of strong scents when travelling. Strong scents can have adverse health effects on customers.

Wheel-Trans operator and passenger in subway station

What’s new at Wheel-Trans

Regular Scheduled Trips

Please be advised all regular scheduled trips, excluding dialysis, will be cancelled for the period of December 24, 2017, to January 6, 2018.  Customers can still make travel arrangements during this period and will be able to book the trips they require beginning December 17, 2017.

Christmas Day Booking
Christmas Day is now available for customers to book trips. 

Service to Major Malls
Due to congested parking lots, we will be providing service to one entrance only for the following malls:

Yorkdale Shopping Centre – Mall Entrance by Shoppers Drug Mart – YRK-SDM
Scarborough Town Centre – Mall Entrance by TD Canada Trust – SCTC-TD
Cloverdale Mall – Mall Entrance by Dollarama – CLOV-E
Sherway Gardens – Mall Entrance by Shoppers Drug Mart – SHWYG-SD

Update: Mobile friendly features added to Wheel-Trans booking website

Wheel-Trans customers who book trips online will notice some recent changes to the booking website (https://mywheel-trans.ttc.ca/). These changes were made to enhance easy-of-use for customers who choose to book trips using their mobile phone or tablet.  Customers wanted the convenience and spontaneity of being able to book trips anywhere, not just from their personal computer at home.

While these upgrades were tested, some customers experienced issues after the site was updated on December 2. We sincerely apologize if you were inconvenienced. We have taken the necessary steps to ensure these issues were resolved. If you experience any issues when trying to access the site or book your trip, please contact Customer Service at 416-393-4111. Your experience is very important to us.

Below are some of the key features of the updated booking website:

  • Improved display on smartphones and other devices with small screens.
  • Changes to the trip inquiry page to reduce the need for side-to-side scrolling.
  • The ability to hide a front page announcement after seeing it.

Let’s help plan your Family of Services Trip

With TTC’s Family of Services, Wheel-Trans customers have access to more independent and flexible travel options. Customers can book Wheel-Trans trips that connect to accessible subway stations and select bus stops across the city. Whether you are a customer who has been approved for Wheel-Trans service with conditional eligibility or if you are a Wheel-Trans customer who likes to take conventional transit (bus, Community Bus, subway, streetcar) Wheel-Trans staff can plan your entire journey.  Learn more about Family of Services.

Community Bus – A convenient neighbourhood travel option

TTC’s Community Bus is a fully accessible and convenient travel option for Wheel-Trans customers who would like to travel within their neighbourhood. The bus stops at the front doors of local groceries, shopping and community centres, health care facilities, and seniors’ residences and can be flagged down at any point along the route. Community Bus operates in five neighbourhoods across Toronto. Learn more.

Family of Services Pilot now includes connections to bus stops

Wheel-Trans customers can now book trips to select conventional bus stops across the city as part of the Family of Services Pilot.  The thoughtfully selected stops are along five designated routes:  29 Dufferin, 85 Sheppard East, 84 Sheppard West, 95 York Mills and 97 Yonge. Connecting Wheel-Trans customers to bus stops is an important milestone along the TTC’s journey to provide Wheel-Trans customers with more independent and flexible travel options. Learn more.

Exciting changes to Late Cancellation and No-Show Policy

A new Wheel-Trans Late Cancellation and No-Show Policy that better meets customer needs has been developed. The new policy provides customers with more flexibility by extending the cancellation window and relaxing the number of late-cancellation, no-show and cancel-at-the-door occurrences customers can have in a month.

Learn more about the changes and how this new Late Cancellation and No-Show Policy puts customers first.

Use of video on Wheel-Trans

All Wheel-Trans buses are equipped with cameras and video recording systems. The information and images collected by these systems may be used as part of the eligibility re-assessment process. This information is communicated to the public by:

  • Decals on Wheel-Trans vehicles
  • Personal information and privacy statement in the Wheel-Trans Application Form, Appeal Form, Customer Welcome Package and ttc.ca