Since 1921 the Toronto Transit Commission has been proudly serving the residents of Toronto. And since that time the key principles of Service, Safety, Courtesy have been the cornerstones around which we have built our business.

Long recognized for its safety record and its efficiency of service, the TTC is injecting renewed focus and vigour on the courtesy with which we treat our customers and the quality of the service we provide for them. 

For most customers, public transit represents the fastest and most cost efficient way to move around Toronto. At the TTC this is about valuing both the quality and quantity of the time our customers spend with us. It’s our job to give you more time to spend how you want to and for the time you do spend with us to be as pleasant and hassle-free as possible.

With new ways of communicating with our customers; new ways to build relationships with them; new projects to improve their experience; and new ways of measuring how we’re doing, we have never been more focused on the customers that use the TTC each and every day.

Five-Year Corporate Plan

Five-Year Corporate Plan 2018-2022

The Toronto Transit Commission Corporate Plan will guide us through the next five years as it transforms and modernizes the TTC to become a transit system that makes Toronto proud.

Customer Charter

The TTC Customer Charter is our commitment to you, our customer. Find out what to expect from us in the coming year. We will post quarterly updates to let you know how we are doing along the way.

Meet the Managers

We conduct quarterly 'Meet the Managers' events, giving you the opportunity to speak with TTC managers in a personal way.

Compliments, Complaints and Suggestions

Your feedback helps us provide the best service possible. Please let us know what we are doing well and where we can look for improvements.

Daily Customer Service Report

This report is a score card that tracks the performance of transit service punctuality and reliability as well as elevator and escalator availability. Updated daily, the score card for the previous day will be available online.

On Time Departure Report

On-Time departures for all surface routes will be published monthly in order to allow you to know how your route is performing.

Customer Liaison Panel

The Toronto Transit Commission announced the makeup of its first Customer Liaison Panel. The panel members will sit on the Customer Liaison Panel for two years, and be chaired by the Chair of the TTC.

Customer Communications Process

How we keep you involved in the process when you file a Customer Communication with us.

TTC Customer Town Hall

Join us at our next Customer Town Hall for an opportunity to share your experiences and priorities with the TTC and help us improve transit in Toronto.

Customer Satisfaction Survey Results

The Customer Satisfaction Survey measures customer satisfaction with TTC service performance on a number of key attributes.

Video Casts

Get your video updates on major projects or new statements about transit in Toronto.

Cellular Service

Freedom customers have access to unlimited talk, text and data services when they are in wireless-enabled TTC subway stations.

Wi-Fi In Our Stations

Free Wi-Fi is available in TTC subway stations. Check out Link opens in new window to find out what stations are Wi-Fi enabled.

Customer Information Initiatives

We have a number of information initiatives already under way, or in the planning stage, to improve and enhance our customer communication and your TTC experience.

Lost articles

Ever lost (or found) anything on a bus or streetcar, in the subway or in a TTC station? Hundreds of items are found each and every year, so chances are we may have what you have lost.